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Privacy Policy

Effective date : October 14, 2026

Who We Are

Gramup Digital Agency (“Gramup,” “we,” “us,” or “our”) is a web design, SEO, and branding agency operating at gramup.net. We serve clients across the US, UK, Canada, Australia, and Europe.

For privacy enquiries, contact us at: info@gramup.net

What Information We Collect

We only collect information you give us directly or that is generated automatically when you visit our website.

Information you provide:

  • Name, email address, and business name when you fill in a contact or enquiry form
  • Website URL and project details when you request a proposal or book a strategy call
  • Payment information when you engage us for a project (processed via Stripe — we do not store card details)

Information collected automatically:

  • Pages visited, time on site, and traffic source via Google Analytics 4
  • Browser type, device type, and approximate location (country/city level)
  • Cookies — see our Cookie section below

How We Use Your Information

We use the information we collect to:
  • Respond to your enquiries and deliver the services you've requested
  • Send project updates, proposals, and invoices related to your engagement with us
  • Improve our website based on anonymised usage data
  • Comply with legal obligations
We do not sell your data. We do not share your data with third parties for marketing purposes.

Who We Share Your Information With

We share data only with the tools we use to run our business:

Third Party Purpose Data Shared
Google Analytics 4 Website analytics Anonymised usage data
Stripe Payment processing Billing and payment details
Cal.com Appointment scheduling Name, email, call details
Google Workspace Email and file management Project-related communications
WhatsApp (Meta) Client communication Messages you send us directly
Each of these services operates under its own privacy policy. We recommend reviewing them if you have concerns.

How Long We Keep Your Data

  • Enquiry and contact form data: 2 years from last contact, unless you ask us to delete it sooner
  • Client project data: 5 years from project completion (required for business record-keeping)
  • Analytics data: Governed by Google Analytics retention settings (set to 14 months)
  • Payment records: 7 years (legal requirement)

Your Rights

Depending on where you are located, you may have the right to:
  • Access the personal data we hold about you
  • Correct inaccurate information
  • Delete your data (subject to legal retention requirements)
  • Object to or restrict how we process your data
  • Withdraw consent at any time for communications you opted into
  • Data portability — receive your data in a machine-readable format

To exercise any of these rights, email us at info@gramup.net. We will respond within 30 days.

If you are located in the UK or EU, you also have the right to lodge a complaint with your local data protection authority.

Cookies

Depending on where you are located, you may have the right to:

Essential cookies:

Required for the website to work. Cannot be disabled.

Analytics cookies:

Google Analytics 4 — used to understand traffic and improve the site. You can opt out via your browser settings or a cookie consent tool.

Third-party cookies:

Cal.com and other embedded tools may set their own cookies when you interact with them.

You can manage cookie preferences through your browser settings at any time. Disabling analytics cookies will not affect your ability to use the site.

Data Security

We take reasonable technical and organisational measures to protect your data, including:
  • HTTPS encryption across the entire website
  • Restricted access to personal data within our team
  • Secure third-party processors (Stripe, Google Workspace) with their own security certifications
No method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we take our responsibility seriously.

Children's Privacy

Our website and services are not directed at children under 16. We do not knowingly collect personal data from anyone under 16. If you believe a child has submitted information to us, please contact us and we will delete it promptly.

Changes to This Policy

We may update this policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Continued use of our website after any update constitutes acceptance of the revised policy.

Contact

Questions about this policy or your data?
Email: info@gramup.net
Website: gramup.net/contact